Shipping Information

Thank you for choosing Pete’s Auto Parts! We want to let you in on our process so you know exactly what to expect. Once you click that last button, your part order drops in a line of parts to be pulled, whether it’s in the warehouse or still bolted to the vehicle. At Pete’s we prize speed, so you can expect your part to be prepped within 5 hours from the warehouse or within 24 hours from the yard. The parts tech who removes your part(s) will inspect and sign off on quality, and pass the order on to a shipping clerk, who will perform another inspection, plus clean and prep the part. Small parts will be bubble wrapped, boxed, and will be shipped on UPS. Large parts will be banded to a skid, shrink wrapped, and will be shipped on one of several common carriers including R&L, R Donnelly, or FedEx. Tracking numbers are available once the parts have been labeled for shipment, you may email for your tracking number if you would like one.

DO NOT SIGN FOR THE SHIPMENT UNTIL YOU INSPECT THE PART(S)! We use great carriers but mistakes still happen – please unpackage the part(s) and fully inspect BEFORE you sign for the shipment. If damage in transit occurred, refuse to sign for the item! Take pictures if your shipment arrives with any issues. It’s rare but it does happen, and in that case you will receive a full refund, or we can try to replace the part for you if you prefer. If you sign for the part(s) then you own the part(s) and there is no way to hold the carrier responsible. If UPS drops your part off when you are not around and the box is damaged, take a picture of the unopened box, open it, take more pictures, and send them to and we’ll work with UPS and with you.

Please read our warranty policy and warranty FAQ! They have good information on how to make sure your part stays eligible for repair, replacement, or refund (such as completing any technical service bulletins!)

We hope you will be satisfied with your part(s,) but if for any reason you are not, please contact Cody at 616-797-7962 or and he will help resolve your issue. If you would like to return a part, please call first so we can talk you through the process (sometimes we are able to repair the part and save you the hassle of the return.) If part(s) must be returned, you will be responsible for return shipping, but we do stand behind our parts and if the part failed mechanically and our warranty policy was followed, you will receive a full refund.